Post by Keith T. Hemari on Nov 26, 2005 10:30:51 GMT -5
Ok, we all remember how AT&T throughly screwed up our DSL service and then was completely unable to do anything to help us, due to the fact that SBC actually owned the lines and it was, therefore out of their hands. SBC was even less helpful and just refereed us right back to AT&T since we had service through them. And back and forth and back and forth. Until both my mother and I had faces much like characters from DBZ who look like they are either about to reach levels with long strands of zeroes previously unknown to mathematics or were just trying to pass a VERY large gall stone.
Anyway...
So yesterday we get a bill from them. Not unexpected. End of the month. S'generally when they send them.
But what is unexpected is that they have included a $419 charge for 'worldnet services'. This leaves us going: "WTF Mates?" But we figure, "Ok, we'll just call them and ask them to explain the bill." But it is too late to call them by then, so it will have to be tomorrow. So flash forward, 9AM Saturday we get a phone call from the billing department of AT&T to 'remind' us about the bill and see if we want to make billing arrangements.
Now, this is just the morning after we received the bill and already they're calling us up. But what really gets our goat is that they would not explain anything about the bill to us. NOTHING. No explanations, just 'would you like to give us money?'
So let this be a warning to all those who are thinking about switching to AT&T (now merged with SBC) for phone service and/or Internet service:
DON'T! It leads to nothing but ruin. We are planning on switching to an independent service just as soon as we can. There are a few in our area that show promising offers.
Anyway...
So yesterday we get a bill from them. Not unexpected. End of the month. S'generally when they send them.
But what is unexpected is that they have included a $419 charge for 'worldnet services'. This leaves us going: "WTF Mates?" But we figure, "Ok, we'll just call them and ask them to explain the bill." But it is too late to call them by then, so it will have to be tomorrow. So flash forward, 9AM Saturday we get a phone call from the billing department of AT&T to 'remind' us about the bill and see if we want to make billing arrangements.
Now, this is just the morning after we received the bill and already they're calling us up. But what really gets our goat is that they would not explain anything about the bill to us. NOTHING. No explanations, just 'would you like to give us money?'
So let this be a warning to all those who are thinking about switching to AT&T (now merged with SBC) for phone service and/or Internet service:
DON'T! It leads to nothing but ruin. We are planning on switching to an independent service just as soon as we can. There are a few in our area that show promising offers.