Post by J on Dec 14, 2006 13:37:45 GMT -5
www.gameinformer.com/News/Story/200612/N06.1212.1517.04894.htm
If you got the fall update, that might have been what crashed your 360, Blaze.
A class action lawsuit was filed against Microsoft on Nov. 29, 2006, on behalf of consumers whose Xbox 360 consoles were "bricked" or stopped working after the Fall Xbox 360 update. The suit was filed by Kevin Ray, whose machine seized up after he installed the fall patch. When he contacted Microsoft technical support, they told him that they wouldn't fix his console unless he paid for shipping the console to Microsoft.
The class action lawsuit is seeking $5 million from Microsoft in damages to affected Xbox users for breach of contract and an additional $5 million because of violation of the Consumer Protection Act and negligence.
"The Microsoft download caused Kevin's Xbox to malfunction, yet Microsoft refused to pay for the cost to repair or replace his console," says Brian Kabateck, partner with Kabateck Brown Kellner, LLP, and one of the attorneys representing Xbox users in the case. "Basically, Microsoft is trying to turn their screw-up into a profit center," says Kabateck.
After reports floated around the Internet about a small number of Xbox 360 consoles suffering from this problem, Microsoft initially released this statement:
"A small percentage of consoles (less than 1 percent) were affected by the Fall Update. An updated version of the Fall Update was made available on Xbox Live on November 1 which eliminated issues relating to new or refurbished consoles malfunctioning after applying the Fall Update.
Users affected by the initial Fall Update would have seen an error message and should call Xbox Support (1-800-4-MY-XBOX in the U.S. and Canada). Microsoft is making every effort to resolve this issue for its customers as fast and easy as possible. It's also important to note that Xbox Support is paying for the shipping and repair/replacement of all Xbox 360 consoles that malfunctioned as a result of the Fall Update on October 31, before it could be fixed on November 1. They just need to phone Xbox Support and give them the proper error message indicating it was the Fall Update that affected their console."
We have contacted Microsoft about this pending lawsuit and are awaiting official comment.
The class action lawsuit is seeking $5 million from Microsoft in damages to affected Xbox users for breach of contract and an additional $5 million because of violation of the Consumer Protection Act and negligence.
"The Microsoft download caused Kevin's Xbox to malfunction, yet Microsoft refused to pay for the cost to repair or replace his console," says Brian Kabateck, partner with Kabateck Brown Kellner, LLP, and one of the attorneys representing Xbox users in the case. "Basically, Microsoft is trying to turn their screw-up into a profit center," says Kabateck.
After reports floated around the Internet about a small number of Xbox 360 consoles suffering from this problem, Microsoft initially released this statement:
"A small percentage of consoles (less than 1 percent) were affected by the Fall Update. An updated version of the Fall Update was made available on Xbox Live on November 1 which eliminated issues relating to new or refurbished consoles malfunctioning after applying the Fall Update.
Users affected by the initial Fall Update would have seen an error message and should call Xbox Support (1-800-4-MY-XBOX in the U.S. and Canada). Microsoft is making every effort to resolve this issue for its customers as fast and easy as possible. It's also important to note that Xbox Support is paying for the shipping and repair/replacement of all Xbox 360 consoles that malfunctioned as a result of the Fall Update on October 31, before it could be fixed on November 1. They just need to phone Xbox Support and give them the proper error message indicating it was the Fall Update that affected their console."
We have contacted Microsoft about this pending lawsuit and are awaiting official comment.
If you got the fall update, that might have been what crashed your 360, Blaze.
